Scottish & Southern Electric (SSE) is one of the leading gas and electric energy providers in the UK. Currently, SSE is the largest generator of renewable energy and second in electricity and natural gases supply in the UK. SSE has a customer base of over 3.7 million clients and 20,000 employees spread across the UK. With such a huge clientele, complaints are inevitable. However, SSE has provided means that customers can use to contact them when need arises.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
Customers can reach Scottish and Southern Electric company on their phone number, 0345 071 7800. The SSE customer care representatives are available to answer to clients’ calls from Monday to Friday, 8am to 8pm and 8am to 2pm on Saturdays. The SSE calls center remains closed on Sundays and public holidays. The services and products offered by the SSE need urgent response in case of faults. As a result, the SSE customer care is always on standby to offer assistance to their clients as soon as possible before them problem escalate.
The SSE offers internet and phone services on top of gas and electric energy to its customers in the UK. More often than not, customers may experience a snag in internet or phone connections. The SSE contact number comes in handy when such an occurrence rises. The SSE customer care representatives can choose to advice their customers via phone depending on the nature of the problem. However, the SSE customer care personnel may choose to visit the customer’s premises and solve the problem on-site.
How to phone SSE customer services support
The SSE customer care services handle numerous calls and messages on a daily basis. Most of these calls and emails are complaints from dissatisfied customers and others seeking assistance regarding their purchased products or services. There is a lot of traffic on phone calls to the SSE call center. Impatient customers may end up not being served by the customer care representatives due to the large number of customers that the SSE customer care representative have to attend to on a daily basis.
The SSE has in the past recorded a big drop in their clientele base. In 2014, more than 110,000 customers abandoned the SSE services within a period of 3 months. Clients that had ditched the SSE services cited an increase in price of the company’s products. Clients that contacted the SSE customer care expressed their disappointed in the company’s price adjustment. This compelled quite a number of clients to join smaller companies offering the same services as the SSE, for a relatively low cost.
Issues about calling SSE contact number support
Clients have made complaints regarding the SSE customer care representatives taking long lunch breaks. It’s alleged that the customer care representatives take at least two hours lunch break. During this duration, customers’ calls go unanswered leading to even larger phone queues. Quite a considerable number of clients contact the SSE customer care during lunch time. This is attributed to the free time that the customers get from their busy schedules. It’s therefore an inconvenience on the customers’ side when they cannot access the SSE customer services at their free time.
Other ways to contact SSE
The SSE provides alternate means from phone contact where their clients can reach them for queries and complaints. Customers faced with language barrier problems or want to provide more detailed information in writing can contact the SSE on their Facebook page (facebook.com/sse) or on their twitter account (twitter.com/sse). The company provides its services to different people from diverse demographics in the UK. Some of the SSE’s clients are immigrants living in the UK. These clients may be faced with communication challenges resulting from their native language interference. Communicating with the SSE customer care representative via social media is easier for the non-native English speakers as compared to phone calls.
Clients that have unsuccessfully contacted the SSE customer care in the past via phone have an option of using the social media to get attention from the customer care representatives. Contacting the SSE customer care via a public platform like Facebook or Twitter provides a means of follow-up, not only to the affected customer but to the potential customers as well. Clients are in a position to share their opinions and experiences on the company’s services and how well or bad they were treated by the customer care representatives. It therefore acts as a discussion forum and a basis for decision making.
Phoning SSE customer care
The SSE customer care representatives have been termed by some customers as incompetent and unable to solve their complaints. As a result, the customer care representatives keep referring the customers to the next available representatives without solving their problems. Call forwarding to the next customer care representatives inconveniences the customers as it’s time and money wasting. However, the use of social media to contact the SSE customer care ensures an amicable problem solving solution whereby the representatives have to consult among themselves for the best reply and solution to the customers. Since the company does not delete customers’ posts and tweets on social media, future clients with the same problem can refer to the posts and get their challenges solved without the need of contacting the customer care representatives once more.
With a clientele base of over 3.7 million clients in the UK, it would be almost impossible to handle all the clients’ complaints via phone. Social media is accessible to majority of the SSE’s customers regardless of their location. It’s easier for clients that travel a lot to contact the SSE customer services on Facebook and Twitter as opposed to phone due to the high international call rates. Most of the customers that choose contacting the SSE customer services via social media over phone have challenges with the company’s services that are not of urgent nature. In such instances, the customer may not be around his or her premises for the SSE’s personnel to visit. Consequently, the client may require a detailed procedure of solving the issue on his or her return to the premises.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road
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